CNReviews Mind the Gap Wednesday: Queues
Queues. They’re just about everywhere in China. (No wonder the folks who made this nation in its current form in 1949 deliberately chose People’s Republic as the name of the state. It kind of makes sense, when you take a look at the whole thing.)


Queuing at the Doors
Be they the subway doors or the lift doors, the trouble with queues in front of doors is that all too often, locals rush to the dead center of the doors. In the subway system, they’ve kind of struck home the point that you wait at the two corners, and you let passengers off the train first. The bus system has an even better queue system: queue for your door (which is one-way, both for passengers leaving and entering the bus; you enter or leave through a different door).
The lift system is the one that can get some people more than annoyed. It’s not rare to see people wait right in front of the doors, only to see that the lift is overloaded — and that the cables are about to snap any attosecond. Unfortunately, at the same time, folks have to leave at the first floor — and you being right in the middle of the mess doesn’t make the whole thing a whole lot better!
There’s got to be a more logic-related “bit” to the whole queueing business, too. Isn’t it more logical to wait in line, let those off first, and then board the train or lift? It’s efficient. It’s logical. And, of course, much more genteel.
And Then There’s Those Who Play Foul
I haven’t seen this in front of my eyes yet, but if what I’ve read isn’t — you know, fake, there apparently exist people who will actually mix into queues and get your railway tickets faster if you give these people some money. Think about this — this is like buying yourself into the queue! To many a Westerner, it’s simply not on; yet the sheer size of the queue kind of lets them off guard and just hope they’d get their train tickets faster.
More foul behavior can be seen in Beijing’s streets. When lanes merge (or when ordinary cars are about to leave a dedicated bus lane), what you see is sheer dis-harmony as cars cram into each other — quite literally. It takes people ages to get from A to B — probably because the guy driving the van is at odds with the taxi driver, and they’re letting it out on the streets. At the end of the day, everyone is a loser. They really should just let each other get along better.
The Natural Queues
Hong Kong is probably one of the best places I’ve been to — queue-wise. You queue for absolutely every last thing — paying at the cashier, immigration, the pastry, MTR tickets, just about everything. Queuing is natural — nobody gets away from it, and everyone’s happy with it.
Hong Kong is pretty much close to the way things are done in the Western world. No Swiss, for example, would dare not queue in front of the railway station. And where Hong Kong has the queues “made artificially” (by erecting barriers), there are considerably less barriers in Switzerland. Jumping queues is a firm no-no to many a Westerner.
There’s a cultural aspect behind this, too.
What Queues Mean
Queues aren’t just displays of lines of people lining up in order. Queues test your patience (naturally), but it also tells people if you can fit into a system — if you’re willing to play by the rules. Play along, and you’ll go far.
Don’t play along — OK, once, they’ll probably let you off the hook. Twice — and it gets serious. There’s probably no chance for a third queue-skipping; to many, it’s just morally wrong. Of course, every society will have people that will ram in their wheels into an orderly queue. And to those who break the laws — well, what can we say? They just won’t expect anything good at the end of the day.
Because the good things in life belong to those who play nice. And play by the rules.
By queueing — for a start.










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At the same time, we want what we do to have reach and to generate profits, and agree with Ethan’s view that the







April 18, 2004 








